“Feedback is the breakfast of champions.”
“I never use notes, they interfere with me.”
“HELP = H(umor), E-go, edging God out, L-istening, P-urpose”
“People who produce good results feel good about themselves.”
“For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio.”
“As a manager the important thing is not what happens when you are there, but what happens when you are not there.”
“The first principle of ethical power is Purpose. By purpose, I don't mean your objective or intention-something toward which you are always striving. Purpose is something bigger. It is the picture you have of yourself-the kind of person you want to be or the kind of life you want to lead.”