“The five steps in teaching an employee new skills are preparation, explanation, showing, observation and supervision.”
“If we decide to take this level of business creating ability nationwide, we'll all be plucking chickens for a living.”
“If a fellow wants to be a nobody in the business world, let him neglect sending the mail man to somebody on his behalf.”
“Markets change, tastes change, so the companies and the individuals who choose to compete in those markets must change.”
“Business is never so healthy as when, like a chicken, it must do a certain amount of scratching around for what it gets.”
“In modern business it is not the crook who is to be feared most, it is the honest man who doesn't know what he is doing.”
“The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.”
“It is very vulgar to talk about one's business. Only people like stockbrokers do that, and then merely at dinner parties.”
“Stressing output is the key to improving productivity, while looking to increase activity can result in just the opposite.”
“The business that considers itself immune to the necessity for advertising sooner or later finds itself immune to business.”
“Utility is our national shibboleth: the savior of the American businessman is fact and his uterine half-brother, statistics.”
“If you have lower than a ten percent turnover, there is a problem. And if you have higher than, say 20%, there is a problem.”
“The happiest time in a man's life is when he is in the red hot pursuit of a dollar with a reasonable prospect of overtaking it.”
“The very best financial presentation is one that's well thought out and anticipates any questions... answering them in advance.”
“The five essential entrepreneurial skills for success: Concentration, Discrimination, Organization, Innovation and Communication”
“No man tastes pleasures truly, who does not earn them by previous business; and few people do business well, who do nothing else.”
“If you train people properly, they won't be able to tell a drill from the real thing. If anything, the real thing will be easier.”
“Anything that you do to increase job security automatically does work for you. It makes your employees a closer part of the unit.”
“Good business leaders create a vision, articulate the vision, passionately own the vision, and relentlessly drive it to completion.”
“Corporations are social organizations, the theater in which men and women realize or fail to realize purposeful and productive lives.”
“The propensity to truck, barter and exchange one thing for another is common to all men, and to be found in no other race of animals.”
“Being good in business is the most fascinating kind of art. Making money is art and working is art and good business is the best art.”
“It takes more than capital to swing business. You've got to have the A. I. D. degree to get by -- Advertising, Initiative, and Dynamics.”
“The question is, then, do we try to make things easy on ourselves or do we try to make things easy on our customers, whoever they may be?”
“It is almost as difficult to keep a first class person in a fourth class job, as it is to keep a fourth class person in a first class job.”
“Formerly when great fortunes were only made in war, war was business; but now when great fortunes are only made by business: Business is war!”
“Most men are individuals no longer so far as their business, its activities, or its moralities are concerned. They are not units but fractions.”
“Such is the brutalization of commercial ethics in this country that no one can feel anything more delicate than the velvet touch of a soft buck.”
“You don't hear things that are bad about your company unless you ask. It is easy to hear good tidings, but you have to scratch to get the bad news.”
“You read a book from beginning to end. You run a business the opposite way. You start with the end, and then you do everything you must to reach it.”